Privacy Policy

This is the “Privacy Policy” of Epagecity Private Limited Company (“epagecity Pvt Ltd”, “we”, or “our”). This Privacy Policy explains how we collect, use, keep, and share information(data) collected from our customers, visitors to our websites, and, in some situations, visitors to our customers’ websites (“Users”). The meaning of capitalized terms used but not specified in this policy is determined by our Terms of Service, which may be found at https://epagecity.in/terms-conditions/.

We need to collect some information from Users because of the nature of online business. Given the fact that this policy is titled “privacy policy,” it covers all of how we use the information received directly or indirectly from our Users, including personally identifiable information and other anonymous information. We do not always consider information transferred, collected, processed, or otherwise submitted to us by Users to be private. Please read our Privacy Policy carefully to learn how we treat this information.

By using our website (https://epagecity.in/, referred to herein as the “Site”), placing an order for Services, or joining our email list, you agree to the terms of this Privacy Policy.

If we modify this Policy, we will send you an email, post a notice on the Site, or mark our Privacy Policy as revised on the Site. For this Policy, you agree to our usage of electronic communications with you. If you do not consent to the changes to this Policy, we will continue to keep and use Personal Information that was obtained before that date in line with the Policy in effect at the time.

Your ‘My Account‘ area contains the following information: Our customers give us their name, address, phone number, user name, credit/debit card or bank information, and other personally identifiable or confidential information, as well as other information we need to provide them with Service. We may also collect information about our customers from third parties, such as credit reporting agencies, and information about how they use the Services. This information referred to as “Registration and Billing Information,” may be linked to information submitted to us by our customers to generate an administrative record.

Users who contact us with questions, they may be asked to provide additional information to help us answer their questions or run our business.

We collect anonymous information about your use of our website, such as computer-related information (browser type, device, location, Internet Protocol address, last URL visited, and login/last-visit date and time). We send a “cookie” or “pixel tag” to your computer, which carries a unique identifying number for your computer. You can refuse to send such information to us and/or set your browser to reject cookies, but some of our features or services may not function properly as an outcome, and some services may become unavailable too. This information is used to improve the user experience on our website, to personalize our Site to the needs of its users, to understand how our Site is used, to investigate and verify proper conduct on the Site, and to monitor the Site’s security and integrity.

Third Parties – Access to and Use of Data. We collect anonymous information about your use of our website, such as computer-related information (browser type, device, location, Internet Protocol address, last URL visited, and login/last-visit date and time). We send a “cookie” or “pixel tag” to your computer, which carries a unique identifying number for your computer. You can refuse to send such information to us and/or set your browser to reject cookies, but some of our features or services may not function properly as an outcome, and some services may become unavailable too. This information is used to improve the user experience on our website, to personalize our Site to the needs of its users, to understand how our Site is used, to investigate and verify proper conduct on the Site, and to monitor the Site’s security and integrity.

Third-Party Links and Information. Our Site contains links to other websites as well as third-party information and content (by way of example, links to third-party social media websites, maps). We do not operate or manage those other websites or third parties, and we are not responsible for the information given on them or in their products. We have no control over their privacy policies or the information collected on such third-party websites, and we are not responsible for them.

Customer Inquiries. We use personal information from customer inquiries to identify Users’ interests. It’s used all around our business to deliver services to users and to promote new items and services to them. In the following instances, customer inquiry information is shared with third parties: to detect and resolve problems with the Services when we are unable to do so ourselves. Third-party product providers may require us to share customer inquiry information with them. Third parties are expected to keep Customer Inquiry Information confidential when it is shared with them in these instances. Furthermore, entities that provide us with products may have different privacy rules than we do. At your request, we would gladly provide you with the names of the businesses that provide services to you through us, as well as links to their privacy policies.

Information about under-ages. We do not gather personally-identifying information from children under the age of 13 without their consent. A parent or guardian should notify us if they feel their under the age of 13 kid has provided us with personally identifiable information.

Epagecity Pvt Ltd only shares your personal information with third parties that are operating as Epagecity Pvt Ltd’s agents or subcontractors and only uses your personal information for the purposes stated herein unless it is in response to a legitimate request by public authorities (or other purposes stated at the time of collection). If Epagecity Pvt Ltd’s practices regarding the processing or use of personal information change, Epagecity Pvt Ltd will notify you (either by an amendment to this Privacy Policy or other means) and give you the option to opt-out.

By contacting us, you can request access to, updates to, and corrections to inaccuracies in your Personal Information kept on our website. We may seek Personal Information from you in connection with such access for security reasons. You may also: (i) make changes to your information via the ‘My Account‘ dashboard, or (ii) request that information about your queries is erased by contacting us at https://epagecity.in/contact-us/

You have the right to request that we erase your Personal Information, and we will make every effort to comply with your request. However, we may keep and utilize personal information for as long as the law or best business practices need or permit.

We’ve implemented technical, physical, and administrative measures to secure your personal information from loss and unauthorized access, use, and disclosure. Passwords are encrypted and saved on our server. We have personal information retention processes in place to keep personal information for as long as it is needed for the reasons described above or to meet other legal obligations. Unless otherwise stated in this Privacy Policy, our workers are expected to keep the information contained herein confidential.

The service we provide is exempt from HIPPA. As defined by HIPAA, we are neither a “Covered Entity” nor a “Business Associate.” Since HIPAA does not apply, our service is not required to and may not fulfill the HIPAA criteria. As a result, using the service should not be used to submit, store, or disclose HIPAA-covered information in a manner that is compliant with HIPAA’s rules.